Business Benefits

  • Gives assurance that employees are well-trained

  • Creates a more motivated and engaged

  • Increases understanding of accurate recordkeeping and effective signposting

  • Improves understanding of effective communication techniques

  • Reduces the risk of malpractice


Learner Benefits

  • Achieve a nationally recognised level 2 qualification

  • Furthers personal and professional development

  • No need to formally attend a college

  • Receive a set of high-quality learner support materials

  • Gain support from a dedicated team


Course Content

  • Explore communication techniques

  • Study how values, attitudes and beliefs can affect interactions

  • Develop interaction and interpersonal skills

  • Learn how information, advice or guidance can be explored

  • Learn how group interaction can be utilised

  • Manage information, including storage and retrieval

  • Learn how to comply with the law


What you will learn

  • Information, Advice or Guidance in Practice

  • Developing Interaction Skills for Information, Advice or Guidance

Downloadable Content