Unlike other counselling courses, this qualification aims to progress your employees’ personal development and increase their understanding of counselling skills theories.

It will also develop their knowledge and skills surrounding counselling, enabling them to provide support and help others.


Content 

Unit 1: Using counselling skills

In this unit, your employees will learn about core counselling skills alongside how these are practiced in a counselling relationship. Throughout this unit, your employees will also gain an understanding of how to establish an effective working relationship and will consider the boundaries which need to be respected in this sensitive role.

Unit 2: Introduction to counselling skills theories

Within this unit, your employees will discover the key elements of the main theoretical approaches in counselling psychodynamics, person-centred therapy and cognitive behavioural therapy.

Unit 3: Diversity and ethics in the use of counselling skills

In this unit, your employees will learn about the concepts of diversity and ethics. Your employees will gain an understanding of anti-discriminatory practice, discover the key aspects of an ethical framework, and discover various ways to address diversity in counselling skills practice.

Unit 4: Counselling skills and personal development

Within this unit, your employees will develop self-understanding, identifying their own values and beliefs, and the ability to reflect on their personal qualities and skills. Potential future areas of development for each individual are also explored in this unit.

Benefits

Benefits of this qualification over other counselling courses:

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 2 qualification

  • Employees can learn from your own home, in your own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

This qualification (from our suite of health and social care level 2 courses) aims to develop and improve your employees’ skills and knowledge in relation to adult social care.


Content

Unit 1: Principles of communication in adult social care settings

In this unit your employees will look at the importance of communication in adult social care settings and how to meet the communication and language needs, wishes and preferences of an individual. They will also look at reducing barriers to communication and confidentiality in adult social care settings.

Unit 2: Principles of personal development in adult social care settings

Within this unit your employees will begin to understand what is required for good practice in adult social care roles, how learning activities can develop knowledge, skills and understanding and how a personal development plan can contribute to own learning development.

Unit 3: Principles of diversity, equality and inclusion in adult social care settings

In this unit your employees will learn about the importance of diversity, equality and inclusion. They will learn about working in an inclusive way and how to access information, advice and support about diversity, equality, inclusion and discrimination.

Unit 4: Principles of safeguarding and protection in health and social care

In this unit your employees will learn how to recognise and respond to abuse. They will look at the national and local context of safeguarding and protection from abuse, how to reduce the likelihood of abuse occurring and how to recognise and report unsafe practices.

Unit 5: Introduction to duty of care in health, social care or children’s and young people’s settings

This unit will introduce your employees to duty of care, including the implications of duty of care, support available for addressing dilemmas that may arise about duty of care and how to respond to complaints.

Unit 6: Understand the role of the social care worker

In this unit your employees will learn about the role of the social care worker. They will look at working relationships in social care settings and the importance of working in ways that are agreed with the employer and working in partnership with others.

Unit 7: Understand person-centred approaches in adult social care settings

Within this unit your employees will learn about person-centred approaches for care and support. They will learn how to implement a person-centred approach in an adult social care setting, the importance of establishing consent when providing care or support, encouraging active participation and supporting an individual’s right to make choices and promoting their well-being.

Unit 8: Understand health and safety in social care settings

In this unit your employees will look at health and safety in social care settings. They will look at responsibilities relating to this, risk assessments, reducing the spread of infection, procedures for responding to accidents and illness, how to move and handle objects and individuals safely, handling hazardous substances, medication and food safely, and how to manage stress. They will also look at environmental safety procedures in social care settings.

Unit 9: Understand how to handle information in social care settings

Within this unit your employees will learn about the importance of secure handling of information in social care settings and how to access support for handling information in social care settings.

Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 2 qualification

  • Employees can learn from your own home, in your own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

Would any of your employees benefit from completing one of our health and social care courses?

This qualification aims to give your employees the knowledge and understanding to work with individuals with learning disabilities or difficulties within a health and social care setting. Your employee will explore the principles of safeguarding and protection in health and social care, positive risk taking for individuals with disabilities and how to provide person-centred care for individuals who have an autistic spectrum condition. 


Content

Unit 1: Understand the context of supporting individuals with learning disabilities

In this unit your employees will be introduced to themes of inclusion, human rights, advocacy, empowerment and active participation, as well as the importance of communication in working with individuals who have learning disabilities.

Unit 2: Principles of safeguarding and protection in health and social care

Within this unit your employees will understand the importance of safeguarding individuals from abuse, the signs and symptoms that might indicate abuse is occurring and how your employee should respond to suspected or alleged abuse.

Unit 3: Introduction to personalisation in social care

This unit will introduce your employees to how personalisation affects the provision of social care settings, including the systems, skills and support needed to implement personalised provision.

Unit 4: Principles of positive risk-taking for individuals with disabilities

Within this unit, your employees will develop their knowledge of the importance of positive risk-taking for individuals with disabilities and how to take a person-centred approach to enabling individuals to take risks, whilst balancing risk-taking with duty of care.

Unit 5: Introductory awareness of autistic spectrum conditions

This unit will provide your employees with key areas of knowledge on autistic spectrum conditions and explore themes such as individuality, communication, behaviour and person-centred support.

Unit 6: Principles of supporting individuals with a learning disability to access healthcare

Within this unit, your employees will understand the legislation, policies and guidance relevant to individuals with a learning disability accessing healthcare and identify the roles and responsibilities of professionals working in different types of healthcare services.

Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 2 qualification

  • Employees can learn from their own home, in their own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

This falls prevention training aims to raise awareness about the impact and consequences of a fall, the risks and hazards that could result in a fall and how to prevent or reduce the risk of a fall. 


Content

Unit 1: Falls in context

In this unit, your employees will be introduced to falls within a health and social care context, including the impact and consequences of a fall, the benefits of falls awareness and prevention and legislation and guidance relating to falls and falls prevention.

Unit 2: The risk factors and causes of falls

Within this unit, your employees will learn about the personal and environmental factors that can increase the likelihood of falls and other risk factors.

Unit 3: Falls assessment and prevention

In this unit, your employees will look at how an individual’s risk of falls can be assessed, monitored and reviewed. They will learn about effective interventions that can be used to reduce the risk of falls and multi-agency and specialist support for falls prevention.

Unit 4: Managing falls

Within this unit, your employees will learn more about how to reduce the impact and minimise harm in the event of a fall, their role and responsibilities in falls situations, and the importance of learning from falls to improve care.

Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 2 qualification

  • Employees can learn from your own home, in your own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

This qualification aims to develop your employee’s awareness and understanding of behaviour that challenges and its effects.

Learners will explore causes of behaviour, how to deal with situations in an appropriate way and how pro-active strategies can be used to support positive behaviour.


Content

Unit 1: Understanding behaviour that challenges

In this unit your employee will gain an understanding of how behaviour can be perceived as challenging, the underlying issues that affect behaviour and the impact it can have on others.

Unit 2: Understand how to support positive behaviour

This unit will provide your employee with an in-depth understanding of how to identify behavioural changes and triggers that may escalate behaviour, as well as how strategies and support plans can promote positive behaviour.

Unit 3: Understand the importance of effective communication and the management of behaviour that challenges

This unit will help develop your employee’s knowledge of the impact communication can have on the management of behaviour that challenges. Learners will also investigate the role of positive reinforcement, techniques to de-escalate behaviour and referral services that are available to support themselves and the individual.

Unit 4: Understand the role of reflection and support for those involved in incidents of behaviour that challenges

Within this unit, your employee will gain an understanding of the importance of reflection following an incident of behaviour that challenges. They will also understand the consequences of their actions and how to maintain their own well-being.

Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 2 qualification

  • Employees can learn from their own home, in their own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

Would any of your employees benefit from completing a children’s mental health course?

This qualification will increase your employees’ knowledge and awareness of children and young people’s mental health and covers a range of mental health conditions, including depression, stress and anxiety.

Upon completion of this children’s mental health course, your employees could progress on to study the Level 3 Certificate in Understanding Mental Health.


Content

Unit 1: Understand children and young people’s mental health in context

In this unit your employees will be introduced to the concept of mental health, the legislation and guidance that applies to children and young people’s mental health, and how society views mental health.

Unit 2: Understand factors which may affect children and young people’s mental health

Within this unit your employees will cover risk factors which may affect the well-being of children and young people, the potential effects of puberty and developmental changes on mental health, and how abuse or bullying may affect the mental health of children or young people.

Unit 3: Understand children and young people’s mental health concerns

Your employees will learn about behaviour that is associated with mental health concerns in children and young people, stress, anxiety and depression in children and young people, and about specific mental health conditions that children and young people may experience.

Unit 4: Understand the impact of children and young people’s mental health concerns

This unit will introduce your employees to the impact mental health concerns can have on children and young people and the impact these concerns can have on others, as well as the importance of being diagnosed with a mental health problem.

Unit 5: Understand how to support children and young people with mental health concerns

In this unit, your employees will look at person-centred approaches to supporting children and young people with mental health concerns, how to promote mental well-being in children and young people, and services and treatments involved with children and young people’s mental health.

Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 2 qualification

  • Employees can learn from their own homes, in their own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject-specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

This qualification aims to provide learners with an introduction to the role of a steward at spectator events.

Through this stewarding course, level 2 learners will develop knowledge and understanding of the key concepts which underpin spectator control, crowd monitoring, communication, teamwork and health and safety.


Content

Unit 1: How stewards control the entry, exit and movement of spectators at events.

Within this unit your employees will learn about the principles of controlling the entry, movement and exit of people at spectator events, as well as how to recognise and respond to illegal and prohibited items. Learners will also discover how to help spectators with problems, as well as how to deal with challenging behaviour they may encounter.

Unit 2: How stewards monitor crowds and respond to potential crowd problems at spectator events.

This unit will give your employees an in-depth look into recognising and responding to crowds problems, as well as how to deal with illegal and unsociable behaviour at events.

Unit 3: How stewards prepare for spectator events.

In this unit your employees will explore the roles and responsibilities of stewards at spectator events. They will also consider how to prepare for events, including checking a venue for hazards.

Unit 4: How to respond to injuries, illnesses and other emergencies in active leisure and learning .

Throughout this unit your employees will discover how to respond when dealing with illnesses and injuries in a ‘first-on-scene’ basis. Learners will also consider the appropriate responses when dealing with other emergencies such as missing persons, fire and security alerts.

Unit 5: Understand how effective teams work.

Within this unit your employees will discover what makes a team successful, how to identify potential barriers to successful team working, and ways in which these can be overcome to ensure they work together effectively.

Unit 6: Health and safety in a work environment.

Here your employees will consider current health and safety legislation, including the procedures and equipment they may need to use when dealing with an emergency. They will also learn to identify hazards and risks in a workplace, and about the responsibilities of both the employer and employee in relation to health and safety.

Unit 7: Fire safety principles.

This unit will give your employees a thorough understanding of the hazards and risks associated with fire in the workplace, including the misuse of pyrotechnics. They will also consider how to control fire risk, and the principles and practice of managing fire safety.

Unit 8: Safeguarding children and vulnerable people at spectator events.

In this final unit your employees will consider different types of vulnerable groups and the policies that are in place to protect children and vulnerable people. They will also explore in-depth information regarding safeguarding, and understand when and who to report incidents to.

Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 2 qualification

  • Employees can learn from their own homes, in their own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject specialist-support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

Would any of your employees benefit from studying one of our end of life courses?

This qualification aims to provide your employee with the required skills and knowledge to support an individual at their end of life, as well as their families and significant others.


Level 2 Content

Unit 1: Understand how to work in end of life care

In this unit your employee will understand factors regarding communication in end of life care and know how to access the range of support services available to individuals and others.

Unit 2: Care planning in end of life care

This unit will provide your employee with an understanding of person-centred assessment and care planning, advanced care planning and the holistic approach to end of life care.

Unit 3: Understand how to provide support to manage pain and discomfort

This unit will help develop your employee’s knowledge of managing pain and discomfort, how to assist in minimising individual’s pain or discomfort and how to monitor, record and report an individual’s pain or discomfort.

Unit 4: End of life care and dementia

Within this unit, your employee will understand how an individual’s dementia can affect their end of life care, how to support individuals with dementia affected by pain and distress at end of life and how to support the family and friends of an individual with dementia at end of life.

Unit 5: Understanding the role of the care worker in time of death

In this unit, your employee will learn about the support needed by family, significant others, and friends of the deceased individual, as well as understanding relevant legislation and policies relating to end of life care.

Unit 6: Understand loss and grief in end of life care

Within this unit, your employee will understand the process of loss and grief in the context of end of life care. Learners will also explore how to support people following bereavement and how to manage their own feelings of loss and grief when working in end of life care.

Level 2 Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 2 qualification

  • Employees can learn from their own home, in their own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible


Level 3 Content

This end of life care course aims to provide your employees with a comprehensive knowledge and understanding of end of life care, in order to support their role and develop their career.

Unit 1: Understanding end of life care

In this unit your employees will learn about the different attitudes and emotive issues surrounding death and dying, as well as the current approaches to end of life care and the support services available.

Unit 2: Communication during end of life care

Here your employees will look at the different communication skills within end of life care, as well as potential barriers to communication and how to overcome these.

Unit 3: Assessment and care planning in end of life care

In this unit your employees will explore the holistic approach and person-centred approach to assessment and care planning.

Unit 4: Person-centred approaches to end of life care

This unit will help your employees consider the person-centred approach to end of life care by looking at how to support the psychological, social, spiritual, religious, cultural and emotional needs of an individual.

Unit 5: Care during the final hours of life and bereavement care

Within this unit your employees will learn about the approach to death and final hours of care, the process of grief and loss, how to support people following bereavement and how to deal with their own feelings of grief.

Level 3 Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 3 qualification

  • Employees can learn from their own home, in their own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject-specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

In the UK, customer service training courses are very popular with employees from all sectors.

This qualification aims to provide your employees with an understanding of customer service skills, including conflict resolution techniques, business markets, financial management, marketing and the legal requirements of businesses. 


Content

Unit 1: Understand the customer service environment

In this unit your employees will receive a fundamental understanding of the concepts and practices that underpin customer service delivery. They will learn how customer service is used as a competitive tool, the importance of branding and customer perception and the potential impact of good and bad customer service.

Unit 2: Principles of business

This unit will develop your employees’ knowledge of business markets, innovation and growth, financial management and the principles of marketing. They will also learn the legal obligations of businesses, key financial terminology and the relationship between sales and marketing.

Unit 3: Understand how to resolve customers’ problems and complaints

In this unit your employees will increase their knowledge of different techniques and organisational procedures for dealing with customer problems and complaints. They will develop their understanding of negotiating techniques, enabling them to successfully resolve issues and learn how these impact upon customer loyalty and enhance business performance.

Unit 4: Understand customers and customer retention

This unit will establish your employees’ understanding of the concept of the ‘customer experience’. They will explore the benefits of customer retention and loyalty and how to measure and analyse performance data.

Unit 5: Understand how to monitor customer service interactions and feedback

In this unit your employees will learn the techniques needed to monitor the quality of customer interactions and gather information and provide feedback on performance to colleagues. They will learn how to analyse feedback to recommend improvements to customer service.

Unit 6: Understand how knowledge resources and service partnerships are used to support customer service delivery

In this unit your employees will gain a comprehensive understanding of a customer service knowledge base, enabling them to identify the content requirements of resource materials. They will also understand how to work effectively in a service chain by building positive relationships with customer service partnerships.

Unit 7: Understand equality, diversity and inclusion in the workplace

In this unit your employees will learn about equality, diversity and inclusion in both personal and organisational situations, including updating their knowledge of current legislation.

Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 3 qualification.

  • Employees can learn from their own home, in their own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

This dementia training online course (also available to study via paper-based resources) aims to develop your employee’s knowledge and understanding of the principles of caring for those with dementia.

The qualification will explore person-centred care, the influence of positive communication methods and the issues relating to the use of medication for those with dementia.


Content

Unit 1: Understanding dementia

This unit will introduce your employees to the most common types of dementia, including Alzheimer’s disease. They will study the causes, effects and risk factors of dementia and gain an understanding of the importance of early diagnosis.

Unit 2: Understand how person-centred approaches are used to underpin the care and support of individuals with dementia

Throughout this unit your employees will gain an understanding of the importance of person-centred care for individuals with dementia. They will consider how each individual’s experience of dementia is different and how they can be supported.

Unit 3: Principles of communication and interaction in dementia care and support

This unit will introduce your employees to various ways in which individuals with dementia may communicate. They will discover the factors that could influence interactions and communication, and develop your understanding of how communication is an effective part of caring for and supporting individuals with dementia.

Unit 4: Supporting positive interaction, occupation and activity in dementia care

This unit will enhance your employees understanding of the range and benefits of positive interactions in dementia care. They will discover the importance of promoting identity and inclusion and will also investigate how individuals with dementia can engage in activities.

Unit 5: Principles of equality, diversity and inclusion in dementia care and support

Your employees will develop their understanding of the principles of equality, diversity and inclusion within the context of dementia care. This unit highlights how to recognise and challenge discrimination and oppressive practices.

Unit 6: Understand how to support individuals with dementia to exercise choice and rights

This unit will provide your employees with an understanding of how the rights of individuals with dementia are protected, and how to support individuals with dementia to exercise choice and make decisions involving carers and others.

Unit 7: Principles of the administration of medication and well-being of individuals with dementia

Your employees will develop your understanding of the common medications that could be used for individuals with dementia and the actions to take in the event of side effects or adverse reactions.

Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 3 qualification

  • Employees can complete their dementia training online or via paper-based resources, allowing them to learn from their own home, in their own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible

Interested in working in the health and social care or education sector?

This health and social care level 3 course is ideal if you wish to develop an in-depth knowledge and understanding of autism which would support your progression into employment in the health and social care or education sector.

Upon completion of this course, you could progress on to one of our other health and social care level 3 courses, such as the Level 3 Certificate in Understanding Mental Health.


Content

Unit 1: Autism in context

In this unit, you will cover the historical context of autism, the diagnosis and characteristics of autism, the legislative framework applicable to autism, and how autism is represented in society.

Unit 2: Positive behavioural support for individuals with autism

This unit covers behaviour within the context of autism and how to promote an autism-friendly environment. You will also learn about how to promote individual positive behavioural support and the interventions that are used in behavioural support.

Unit 3: Understand support and management of transitions for individuals with autism

In this unit, you will learn about how transitions can affect people with autism, how to support young people with autism to make the transition into adulthood, and how to support individuals with autism into employment.

Unit 4: Therapeutic interventions and support available for individuals with autism and co-occurring conditions

This unit covers the range of therapeutic interventions available to individuals with autism. You will also learn about the services available to individuals with autism and their families, and co-occurring conditions and their treatments.

Unit 5: Communication and social interaction with individuals with autism

In this unit, you will learn about the differences in social interactions and communications associated with autism, how communication can be adapted to support positive interactions and communication with individuals with autism, and a range of strategies and aids used to support communication and social interaction for individuals with autism.

Unit 6: Safeguarding and resilience in autism

In the final unit of this course, you will learn how to raise concerns about potential or actual harm, abuse or exploitation, how to support the health, safety and well-being of individuals, how the legislative framework safeguards children, young people and adults with autism, and about how and when restrictive practices might be used within legal guidelines.

This mental health level 3 qualification aims to provide your employees with a thorough knowledge and understanding of mental health and well-being.

It will equip your employees with the skills needed to provide the required support for individuals living with mental ill health. This course is ideal for employees who are interested in mental health, either for their personal life, or professional development.


Content

Unit 1: Understanding the context of mental health and well-being

In this unit your staff will gain an understanding of a range of current mental health legislation and how it has evolved over time. Your employees will study the social consequences of mental health problems and explain how professional approaches and practices have changed.

Unit 2: Promotion of mental health and well-being

Within this unit your employees will explore the factors that influence mental health and well-being at specific stages of a person’s life, with consideration given to how the effects of adverse childhood experiences and economic, social and personal factors contribute to overall mental health and well-being. Your employees will also study the current government strategy for supporting mental health in society.

Unit 3: Mental health problems: associated issues and consequences

In this unit your employees will gain an understanding of the effects of mental health problems, not only for an individual but also for their families and society. The effects of substance and alcohol misuse and links between these and mental health diagnosis is explored, along with the connections between mental health problems and offending. Your staff will also explore the risk factors associated with suicide and self-harm. Employees will also consider the importance of non-judgemental approaches when dealing with someone who is affected by the associated issues and consequences explored in this unit.

Unit 4: Understanding mental ill health

Here your employees will look at a range of mental health conditions including anxiety, eating, mood, personality, sleeping and psychotic disorders, as well as dementia. This unit describes the variety of interventions and treatments available and the effects that these can have. At the end of this unit, your staff will be able to explain the process of producing a person-centred mental health care plan and how the mental health worker can support recovery to those in care.

Unit 5: Working in mental health

This final unit addresses the skills, knowledge and attitudes essential to those working in mental health services. Your employees will focus on professional standards and codes of practice, and learn how to use reflective practice to identify their own personal development plan – fundamental knowledge for those already working in mental health as well as those looking to work in the sector. This unit also covers the roles of professionals such as occupational therapists, nutritionists, pharmacists, social workers and those offering housing and employment advice, with an emphasis on partnership working to improve outcomes for individuals with mental health problems.

Benefits

  • You will see improved staff retention

  • Employees will achieve a nationally recognised level 3 qualification

  • Employees can learn from their own homes, in their own time

  • Employees get access to award-winning learning and assessment materials

  • Employees will receive subject-specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

  • Funding available – speak to one of our team for more information and to see if your staff are eligible